HELPDESK

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What is a LiveOn Digital Event?

A LiveOn Digital Event is the online equivalent of a Physical Event, as you can enjoy online all of its content and networking experience. The LiveOn platform allows you to take part in sessions which are held live, to visit sponsors booths and to converse live with sponsors representatives as well as to communicate in real time with potential associates and customers who may also be attending the same event.

How can I sign up for a LiveOn Digital Event?

To attend and take part in the proceedings of a LiveOn Digital Event as a participant, speaker or sponsor, you will have to follow the procedure established by the respective event organizer. You can register through the conference Lobby by selecting “Login” (upper right area in the “Lobby” section) and then “Registration”. These statements are automatically forwarded to the organizer, from whom you will receive an update on the progress of your registration and participation process, including its potential cost. Note that for any questions, you must contact the organizer in his contact details mentioned in infokiosk or have been communicated to you by him in some other legitimate means.

After processing your application according to the organizer process (including checks of your details and your payment, if required), you will receive information about the progress of your registration and participation process. Note that for any questions, you can contact Ms. Angeliki Asimakopoulou via email asimakopoulou.a@ethosmedia.eu or via phone 210 998 4883.

I am at the Lobby. How do I register to a LiveOn Digital Event?

There is a “Login” button in the upper right-hand corner of your screen. By pressing it, you will be redirected to a special screen where you must press on “Register”. 

Here you may sign up for the LiveOn Digital Event you want to attend by filling in the following details: Name(*), Last Name(*), Company(*), Title, Phone, Profile link (hyperlink of your possible personal website), Facebook, LinkedIn, Twitter, Email(*), Password(*), Password Confirmation(*). Of these details, those marked with (*) are mandatory. 

To complete your registration, you must check the box below the "I have read the Data Protection Policy ", stating that you have read and accept the terms of the Data Protection Privacy Policy.

Username is automatically defined as the e-mail you sign up with. This email can not be changed after registration. As a password, you specify what you want during the registration process in the "Password" field (you confirm in the "Confirm Password" field). Note that your password is unique, only you know it, and you can change it at any time only via the password change process that you will find on the same screen.

Once your application has been processed, according to the organizer’s procedure (including checks of your details and your payment, if required), you will receive information about the progress of your registration and participation process. Note that for any questions, you must contact contact Ms. Angeliki Asimakopoulou via email asimakopoulou.a@ethosmedia.eu  or via phone 210 998 4883.

What information does the participant’s e-card contain at a LiveOn Digital Event?

Your participant e-card, which is your «business card» for the entire duration of a LiveOn Digital Event, contains all the details listed below, as you provided them when you registered: Photo, Name(*), Surname(*), Telephone(*), Company, Title, E-mail (this cannot be changed), Profile link, Facebook, LinkedIn, Twitter. Items marked (*) are mandatory. 

These details will be forwarded to any sponsor representative to whom you have left your information by visiting their e-booth. These details will also be exchanged with any other participant, speaker or sponsor’s representative to whom you will send or receive a networking request. Finally, these details may be available (in accordance with the restrictions and provisions of the Data Protection Privacy Policy) to the sponsors of the event during and after the event.

How do I update my participant’s e-card at a LiveOn Digital Event?

You will find your personal participant’s e-card after your login, in the upper right-hand corner of the menu, at the place where you see your name and photo (if you have added one after registration). To update your e-card, select “Profile”, then you will be redirected to a separate screen showing you all your details which you can update anytime.

Please note that you are not able to change the e-mail address you initially used for your registration. This is the e-mail where you will receive all platform notifications, related to your participation to the event and your navigation at LiveOn platform. Please also note that you can only upload a digital photo stored in your computer, of a minimum size of 100X100 pixels.

Since you are done with your corrections, please click “Save” and “Return to the Lobby”. If you press “Return to the Lobby” without Saving, any additions or changes will be lost.

I'm at the Lobby. How do I enter a LiveOn Digital Event?

In the upper right corner of your screen, there is the "Login" button. This will take you to the registration page where you will have to enter your username (which is the email you stated during your registration) and your password. Then press the "Login" button to complete your Login process.

After logging in, you will be automatically forwarded to the Lobby of the LiveOn Digital Event you registered. Please note that now the Login button has been replaced by your Profile button: your photo (if you submitted one during the registration process) and your first name. This means you are already logged in and may start browsing the LiveOn Digital Event areas.

I forgot my username and password, what can I do?

The username is the email you registered when you signed up. If you have forgotten it, please contact Ms. Angeliki Asimakopoulou via email asimakopoulou.a@ethosmedia.eu or via phone 210 998 4883.

If you have forgotten your password, please click on "I forgot my password". Then please folow the steps below:
step 1. ''Confirm your email" enter the email you entered when you registered. step 2. press the "Send Password Reset Link" button. The process will be completed with the message

" We have e-mailed your password reset link! ".

The password reset message will be send automatically to your registered email, however it may take some time to receive it, so we recommend to check your email account regularly.
If the reset email is not received please repeat the above procedure.

When you receive the ''Password Reset Link'', click on it and enter your new password: once in the "New password" field and then in the "Confirm new password " field. Then click on the "Change Password" button to complete the password change process and return to the Login screen and sign in to this LiveOn Digital Event.

What can I do at a LiveOn Digital Event?

Please see below our main “destinations” where you will be able to navigate during a LiveOn Digital Event:

Lobby: this is the entry point for a LiveOn Digital Event, where you will be able to get a first taste of the event. Such as the topic, the agenda and the speakers of the event you are attending.

Stage: this is the area where you can attend the event proceedings. The event will be live streaming and upon its completion will be on demand. At Stage area you will also find a field to submit any questions you may have to the speakers during the event.

Agenda: here you will find all the information about the sessions of the event.  Please click on ''Notify me'' button in order to be notified via email for specific sessions you may want to attend.

Sponsors: in this area you can meet the event sponsors and find out more information about their products and services.

Networking: here you can get acquainted with other participants or speakers attending the same event.

Helpdesk: here you will find the assistance and information you may need during a LiveOn Digital Event.

How do I change the language of the LiveOn app menus?

The LiveOn Digital Event you will be attending on may have set LiveOn menus and general texts in the various venues of the event to be available in two or more languages. In that case, the language selection button will be appeared at the menu area, with the flag and the name of the language selected by the organizer. By clicking on the language button you can select any of the available languages you may want. 

With this procedure, you can change the display language of the app as often as you want. Please note that this process does not affect the language in which the organizer has entered the texts related to the event (e.g. topics and descriptions of speeches and discussions, corporate descriptions in the sponsors booths, etc.), which will be appeared in that language regardless of your selection.

How could I watch the live stream of a LiveOn Digital Event?

To watch the live stream of a LiveOn Digital Event as a participant, speaker or sponsor, you have to select “Stage” from the navigation menu and then to click on the video to start the streaming broadcast. This option is only available while the event is live streaming.

How could I listen to the interpretation of a live-streamed session during a LiveOn Digital Event?

If additional interpretation channels are available by the organizer of this LiveOn Digital Event, then while watching a session or speech at the Stage area, two or more buttons to select the corresponding interpretation channel will be appeared at the top left area of the stage. By clicking to one of them, you will be able to select the language you would like to watch the speech or session.

How do I ask speakers questions in a session held live on stage?

During a live speech/presentation on stage, you will have the opportunity to ask questions to the speakers, by writing your question to the box that appears under the live streaming window on Stage. The questions you enter are forwarded directly to the speakers and/or presenters of the event and will be answered during or at the end of the session.

 

 

How do I participate in polls during a live session on Stage?

In a LiveOn Digital Event the organizer can choose to give to the participants access to take part in short polls during live streaming.

If the LiveOn Digital Event you are attending provides this feature, then a small window with one or more questions will appear in the Stage area, to the left of the live stream window and below the speaker details card.

Below each question will appear two or more alternative answers, which you will be invited to choose in order to participate in the poll. Once your answer is selected, then click on the "Vote" button. The results of the poll will be displayed with the% percentage at the same time. At the bottom, you will see the total number of participants who answered this question and will be displayed by selecting one of the answers.


Please note that you only have the right to participate in a poll once. Finally, it is worth to know that you may see the results of the poll up to this point and before voting, by clicking on the "Results" button at the bottom of the question box.

How can I attend the Stage at a LiveOn Digital Event while utilizing the rest of the app's features?

When you attend a LiveOn Digital Event you can make good use of the rest of the app’s individual features at the same time (e.g. the stage with the live stream of an event and, in parallel the networking area or any of the platform’s general info areas), you will have to right-click on the respective button on the navigation bar while at the LiveOn Digital Event’s URL, in order to open a separate window on your browser for each individual area.

How will I be notified about a LiveOn Digital Event Session?

Once you log in, navigate to the “Agenda” area, where you will find the complete list of the event sessions, with speeches and panel discussions.

Before a particular session starts, by pressing the “Notify Me” button, you will be registered to receive an automatic e-mail notification via e-mail 10 minutes before the session starts.By pressing the “Add to Calendar” button, you also have the option to add each session separately to your Calendar (Apple, Google [online], Office 365 [online], Outlook, Outlook [online], Yahoo [online]), in order to receive a Calendar Reminder once you set it up.

What is a sponsor’s e-booth in the Sponsors area of a LiveOn Digital Event?

It is a special section at a LiveOn Digital Event that allows sponsors to present their business to participants, exchange contact details by using the live video call function, interact directly with them and join them in discussions.

How can I visit a sponsor’s e-booth in the Sponsors area of a LiveOn Digital Event?

After logging in, press the “Sponsors” area (by clicking on the relevant menu button), where you can see the e-booths of the sponsors of the event you registered to attend. 

Find the e-booth you would like to visit, one at a time, and get to visit it by clicking on the company's name or logo at the top part of its listing. Once at the e-booth page, you can find the sponsor’s short company profile, a presentation video or photo and a product list and other information for the company where you will be able to download.

How can I contact the sponsor's executives in his e-booth?

Once the e-booth is staffed with at least one sponsor’s representative, you will also have the option to leave your contact details (select “Keep my details” button), message (select the “Chat” button) and video call (select the “Video call” button) to the first available representative. All buttons can be found at the top part of the e-booth, right below the sponsor’s short company profile.

At the bottom part of the e-booth, you will see a list of the company representatives currently registered at it, as well as their status (online/offline) at the time of your visit. 

All sponsor representatives appear with a graphic listing of their e-card, full name, business title and company name, their status (online / offline) and the “Send details”, “Chat” and “Video Call” buttons. You can select the ones who are online to either leave your contact details, message or video call. Once sharing your contact details with a sponsor‘s representative you will automatically receive an e-mail with their details.

What informational material can I find in the sponsor's e-booth?

You may select and download to your computer any of the digital files the sponsor has made available to you at the Download Section, with the name “Information about the company and its activities”.  Please note though that, in case of a long inactivity with the main event, you may be asked to log in again upon your return. 

In which areas is the networking area of a LiveOn Digital Event separated?

Online networking is one of the key features of a LiveOn Digital Event. Once you log in, navigate to the “Networking” area. 

At the top part of the “Networking” area you will find 4 distinct tabs: from left to right “MY NETWORK”, “INCOMING”, “PENDING” and “PARTICIPANTS”.

At “My Network” tab you can find the complete list of event participants and speakers you are connected with and therefore have exchanged contact details (e-cards) with, as well as their status (online/offline).

At “Incoming” tab you will find the list of requests from other participants and speakers who have asked you to join their network.

At “Pending” tab, you will find the list of event participants and speakers you have asked to join your network.

At "Participants" tab, you can find the list of event participants and speakers who registered at the event and have logged in at least once.

How do the participants of a LiveOn Digital Event appear in its Networking area?

All event participants and speakers listed under “Participants” tab and the other tabs are presented with a graphic listing of their e-card, showing their photo (if uploaded at the e-card), full name, business title and company name, their status (online / offline) and the “Join my Network” button. 

You can sort each tab as a matrix or a list, you may also select to view all people or only those online. 

How do I network with other participants at a LiveOn Digital Event?

To connect with an event participant find his listing and press “Join my Network”. This action creates an e-mail sent to him with your contact details. Your listing is now visible under their “Incoming” tab with a “Yes” / “No” set of buttons for them to accept or reject your request. Also, their listing is visible under your “Pending” tab with a “Cancel Request” button for you to cancel your request. 

Once asked to join someone’s network a notification is visible under “Notifications” at your and their “Profile” menu buttons at the upper right corner of your app screen. Once a “Yes” reply, a relevant notification is also visible at the same place, for both. Once a “No” or a “Cancel”, no notifications are recorded.

How can you accept or not another participant's networking request?

To accept an Incoming request, click on the “Yes” button under the graphic listing of the e-card of the participant who has sent you an invitation to join his network. When you accept the request, LiveOn will automatically exchange via e-mail your e-card details with those of the other participant or speaker and add him/her under your My Network tab.

If you do not wish to accept an Incoming request, either click on “No” under the e-card of the person who has sent you his invitation and his contact details, or ignore it and allow it to be automatically deleted once the conference you are attending has ended. In this case, LiveOn will not forward any of your details.

How can I keep the e-cards of those I met at a LiveOn Digital Event?

The details of participants, speakers and sponsor’s representatives with whom you have been introduced and exchanged e-cards during a LiveOn Digital Event, are available at your “Downloads” section (under the “Profile” menu button at the upper right corner of your screen). You can download them to your computer either as CSV or VCF (vCards) whenever you wish.

I downloaded my contact cards in CSV format, how can I use them?

CSV files are text files that contain information, which are organized in rows, with each row separating data based on an identifier (usually a comma) and which can be entered in Microsoft Outlook or Microsoft Excel. To view the contents of these files you must download and save them to your computer and open them with an app. Although you can open them with “Notepad” or “Microsoft Word” (by selecting "Other coding"> Unicode (UTF-8) when opening), the best way is to open them with “Microsoft Excel”. However, if you open them by simply double-clicking on them, you will see that Greek does not appear correctly. To avoid this problem, first open “Microsoft Excel” by creating a blank workbook and from the menu select "Data"> “From text”. Then select the CSV file that you downloaded to your computer and click “Import”. In the window that emerges, select "Delimited, File Source: 65001: Unicode (UTF-8)", check the option "My data has headers" and click "Next". In the next window, select the Question Mark as Delimiter and click "Next". In the next window click "Finish" and immediately after "OK". In this way the CSV file information will be organized into Microsoft Excel cells.

I downloaded my contact cards in VCF (vCards) format, how can I use them?

VCF files are files that contain contacts and are recognized by many devices (computers and mobile phones), apps (Microsoft Outlook, Mozilla Thunderbird, etc.) and web email clients (Gmail, etc.), so you can use them to enter your contacts from the event and into your mobile phone. To import your VCF file contacts into your Google Account (in order to be available on your Android smartphone) download the VCF file to your computer, go to “Google Contacts” app (https://contacts.google.com) and Sign in your Google Account if you are not already logged in. Then, from the menu on the left (if it does not appear, click on the three horizontal bars at the top left) select "Import". In the window that emerges, click "Select file", select the VCF file from your computer, click on "Open" and finally click on "Import". The contacts in the file will be imported into your Google Account contacts and will be labeled "Imported on date" (import date).

What do I do if I have a question about browsing a LiveOn Digital Event?

If you have questions about browsing through a LiveOn Digital Event, you can look for an answer under the Helpdesk menu. This is the menu you are currently in. Today, you will find the basic information you need for your browsing. We will gradually add more answers to questions you submit, once we evaluate them, in order to improve your online experience with LiveOn. 

If you can't find the question you want or if the answer does not sufficiently address your question, please contact directly contact Ms. Angeliki Asimakopoulou via email asimakopoulou.a@ethosmedia.eu or via phone 210 998 4883.

How are the personal data I provide for my participation at a LiveOn Digital Event protected?

The LiveOn platform and its owner Company ethosMEDIA collect and process only your personal data that relate to the event you wish to attend, your role in it and your overall browsing experience through the event platform. The detailed Data Protection Privacy Policy is attached.

Technical specifications for navigating the platform.

In order for someone to connect to the platform and use it to its full extent (networking buttons, video calls, etc.) some ports of your firewall need to be open:
80 TCP 
443 TCP 
4443 TCP 
10000 UDP

We recommend browsing the platform through the latest version of Google Chrome, Mozilla Firefox or Microsoft Edge. The platform does not support Internet Explorer.

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